Return & Refund Policy

Last Updated: [26/05/2025]

Hassle-Free Returns

We offer free returns within 30 days for all US orders. International returns subject to shipping fees.

At Labubu Merch, we want you to love your purchase. If you’re not completely satisfied, you may return most items within 30 days of delivery for a full refund or exchange.

1. Return Eligibility

Condition	Status	Details
Unused/unworn	Accepted	With original tags/packaging
Defective/damaged	Accepted	Free return shipping & replacement
Used/opened	Not Accepted	Unless defective
Final sale items	Not Accepted	Marked clearly on product page

2. Return Process

Step 1: Contact us at contact@labubumerch.com within 30 days

Step 2: We’ll email a prepaid return label (US) or instructions (international)

Step 3: Package items securely and ship within 7 days

Step 4: Refund processed within 5 business days of receiving return

3. Refund Details

Method	Timing	Notes
Credit Card/Stripe	1-3 business days	Original payment method only

Important: Shipping costs are non-refundable except for defective items. International customers are responsible for return shipping costs and any customs fees.

4. Exchanges

We currently offer size/color exchanges only for apparel
Must be requested within 14 days of delivery
Subject to availability – if unavailable, we’ll issue a refund

5. Damaged/Defective Items

If your item arrives damaged or defective:

Contact us within 7 days of delivery
Include photos of the damage/defect
We’ll send a replacement immediately (no return needed)

6. Non-Returnable Items

Face masks (for hygiene reasons)
Personalized/custom items
Clearance/final sale items (marked as such)

Note: We cannot refund the original shipping cost for international orders. Refunds will exclude any import taxes/duties paid.

7. Need Help?

Contact our returns team for assistance:

Email Returns Department

Address:123 Main Street City, Los Angeles State, CA ZIP Code,90013
Phone Number : +13322767022

Response time: Within 24 business hours

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